Toward Successful Bank-Fintech Partnerships: Perspectives from Service Providers in an Emerging Economy

benefits they can gain from each other in the cooperation process. In that process, the perspectives of each party are very likely to determine the outcome of the cooperation. This study is conducted to examine the perspectives of banks and fintech companies in the collaboration process, hence, identify factors that can potentially affect the success of a bank-fintech partnership. A qualitative methodology was adopted, including in-depth interviews and focus group discussion with two groups of commercial banks and fintech companies conducted in Vietnam in 2019. The study findings include the benefits, the obstacles, advantages and disadvantages of each party as well as their strengths and weaknesses, partner selection criteria are among important factors that can influence the cooperation process. Obtained findings imply important policies to ensure successful partnerships between banks and fintech in Vietnam.